Return Policy:
- Eligibility for Returns:
- Returns are accepted for products that are unused and in their original packaging.
- Return requests must be made within 24 Hours of receiving the product.
- Return Process:
- To initiate a return, please contact our customer support team at [care@chorafali.com].
- Clearly state the reason for the return and provide relevant details.
- Upon approval, you will be provided with instructions for returning the product.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the product is damaged or defective.
- We recommend using a trackable shipping method for returns.
- Return Inspection and Refund:
- Upon receiving the returned product, it will undergo an inspection.
- If the product meets the return criteria, a refund will be processed to your original payment method.
Cancellation Policy:
- Cancellation Period:
- Order cancellations can be made within 24 hours of placing the order.
- Cancellation Process:
- To cancel an order, go to your order history on our website or contact our customer support team at [care@chorafali.com].
- If the order has not been shipped, it will be canceled, and a refund will be processed.
- No Cancellation After Shipment:
- Once an order has been shipped, it cannot be canceled. In such cases, customers can opt for the return process as outlined in our Return Policy.
- Amount Refund Timeline:
- Refunds will be processed within 5-7 business days after the approval of the request.
- The time taken for the refund to reflect in your account may vary based on your payment method.