Return Policy:

  1. Eligibility for Returns:
    • Returns are accepted for products that are unused and in their original packaging.
    • Return requests must be made within 24 Hours of receiving the product.
  2. Return Process:
    • To initiate a return, please contact our customer support team at [care@chorafali.com].
    • Clearly state the reason for the return and provide relevant details.
    • Upon approval, you will be provided with instructions for returning the product.
  3. Return Shipping:
    • Customers are responsible for the cost of return shipping unless the product is damaged or defective.
    • We recommend using a trackable shipping method for returns.
  4. Return Inspection and Refund:
    • Upon receiving the returned product, it will undergo an inspection.
    • If the product meets the return criteria, a refund will be processed to your original payment method.

Cancellation Policy:

  1. Cancellation Period:
    • Order cancellations can be made within 24 hours of placing the order.
  2. Cancellation Process:
    • To cancel an order, go to your order history on our website or contact our customer support team at [care@chorafali.com].
    • If the order has not been shipped, it will be canceled, and a refund will be processed.
  3. No Cancellation After Shipment:
    • Once an order has been shipped, it cannot be canceled. In such cases, customers can opt for the return process as outlined in our Return Policy.
  4. Amount Refund Timeline:
    • Refunds will be processed within 5-7 business days after the approval of the request.
    • The time taken for the refund to reflect in your account may vary based on your payment method.